Author
Ishan Singh is a dedicated public policy professional with hands-on experience in urban governance, policy analysis, and stakeholder mapping. He has worked as a research associate at Tata Institute of Social Sciences (TISS), Hyderabad, and led the “Making of a Cyberabad” project, examining urban growth dynamics by mapping stakeholder linkages, analyzing land-use changes through satellite imagery, and studying institutional frameworks driving urban development.
The notion of public service delivery in India has been synonymous with the idea of a large government. However, given its large population size and vast geographical spread, the Indian state has repeatedly been identified as lacking the human resources to undertake the logistics of efficient government transfers. Hence, to cover this gap in state capacity, the government has relied on a complex web of intermediaries (both government and non-government
